Debugging Event Actions on OpenVMS

DEBUGGING AUTOMATIC, ACKNOWLEDGE, OR PURGE ACTIONS

For the event in question, check one of the consoles that is being monitored for the event.

Select Operations.
Select Consoles.
Select the console in question.
Select Monitored Events.
Select the event in question.
Select Automatic, Acknowledge, or Purge Actions.
Check to see if the console in question is highlighted.
Check to see if the action name is checked.
Check to see if the timeframe has been selected.
For certain actions, determine if the parameter or contact fields have been filled in (mostly pertains to mailing or paging actions).
Click on the selected action name (in blue).
Read through the procedure to determine if the username or password prompts are used in the procedure.
Determine if the username and/or password are valid for your CW invocation (often times the CONSOLE_MANAGER username is used, but the password has been changed).

If the steps above are correct, and you are running your CW server on a VMS box, then attempt the following.

At the VMS $ prompt, perform the following:

$ SHOW QUEUE/ALL/FULL SYS$BATCH

if no queue is defined, you must create a queue and define the SYS$BATCH logical to point to it, or if there is an existing batch queue you wish to use, you must define the SYS$BATCH logical to point to it using the following command

$ DEFINE/SYSTEM/EXEC SYS$BATCH queue_name_to_be_used

If either, issue the following command: $ START/QUEUE SYS$BATCH

If the queue exists, and is running, you can perform the following additional steps to determine the problem.

$STOP/QUEUE SYS$BATCH

Enter CW though the browser and create and occurence of the event, either by creating a scheduled occurence, or connecting to the console and entering the pattern associated with the event.
Exit the browser, and perform the following command:

$ SHOW QUEUE/ALL/FULL SYS$BATCH.

You should see an associated entry in the batch queue corresponding to the action perform. The queued job should have an entry number associated with it.
Enter the following command:

$SET ENTRY entry_number/LOG=SYS$LOGIN:/KEEP/NOPRINT

(Thanks to B.Moore)